GLOBAL HEAD OF CLIENT SERVICES (FX PAYMENTS)


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https://www.montpellier.uk.com/1182-global-head-of-client-services-fx-payments/banking/city/job2019-03-04 17:25:331970-01-01 Montpellier Resourcing
Job Type Permanent
Area City, UK City UK
Sector Banking
Currency GBP
Start Date
Job Ref VAC-12128
Job Views 221
Description
An exciting opportunity has arisen within a trading house for a Global Head of Client Services to work out of their London operations. This is a newly-created leadership role for a client services professional with experience at a similarly senior level overseeing global / international teams.
 
The purpose of this role will be to manage and develop the team across three international locations, overseeing day-to-day operations, streamlining services and making efficiencies and to personally provide an executive client service to high-profile clients.
 
What you will be doing:
·         Managing the Client Services Team, providing supervision, training and development
·         Managing the new client onboarding process
·         Writing user guides for internal and client use
·         Working alongside other business areas to develop and implement processes and workflows for the department
·         Establishing a 24/7 client services function ensuring there are handovers across time zones for a best-in-class customer experience
·         Working with Product Management and IT in designing and implementing system requirements and testing of system features
·         Acting as an escalation point for client issues and manage through to resolution
·         Tracking and reporting MI and client service metrics
·         Attending client meeting and events - including international travel
 
What you will need to have:
·         Extensive client services experience gained in within Banking / Financial Services in a managerial role to include managing a global team where staff are in different time zones
·         A good understanding of payments / settlements systems
·         Proven experience in representing the company at client meetings and working with senior management with the client organisation
·         Highly skilled in setting up workflows and implementing large-scale systems
 
This is a great opportunity to join a thriving company with exciting growth plans. Applicants must be prepared to undertake travel up to 30% of the time.
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