GLOBAL HEAD OF CLIENT SERVICES (FX PAYMENTS)
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| Job Type | Permanent |
| Area | City, UK |
| Sector | Banking |
| Currency | GBP |
| Start Date | |
| Job Ref | VAC-12128 |
| Job Views | 221 |
- Description
- An exciting opportunity has arisen within a trading house for a Global Head of Client Services to work out of their London operations. This is a newly-created leadership role for a client services professional with experience at a similarly senior level overseeing global / international teams.
The purpose of this role will be to manage and develop the team across three international locations, overseeing day-to-day operations, streamlining services and making efficiencies and to personally provide an executive client service to high-profile clients.
What you will be doing:
· Managing the Client Services Team, providing supervision, training and development
· Managing the new client onboarding process
· Writing user guides for internal and client use
· Working alongside other business areas to develop and implement processes and workflows for the department
· Establishing a 24/7 client services function ensuring there are handovers across time zones for a best-in-class customer experience
· Working with Product Management and IT in designing and implementing system requirements and testing of system features
· Acting as an escalation point for client issues and manage through to resolution
· Tracking and reporting MI and client service metrics
· Attending client meeting and events - including international travel
What you will need to have:
· Extensive client services experience gained in within Banking / Financial Services in a managerial role to include managing a global team where staff are in different time zones
· A good understanding of payments / settlements systems
· Proven experience in representing the company at client meetings and working with senior management with the client organisation
· Highly skilled in setting up workflows and implementing large-scale systems
This is a great opportunity to join a thriving company with exciting growth plans. Applicants must be prepared to undertake travel up to 30% of the time.