Fraud Investigator (Banking)
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| Job Type | Permanent |
| Area | All of London, UKCity, UK |
| Sector | BankingFinancial ServicesOperationsOtherCustomer Services |
| Salary | Up to £40,000 plus excellent bonus and benefits |
| Currency | GBP |
| Start Date | |
| Job Ref | VAC-14820b |
| Job Views | 91 |
- Description
- Fraud Investigator (Banking)
Up to £40,000 plus excellent bonus and benefits
Hybrid Working Available!
An exceptional opportunity has arisen at an Ultra High Net Worth private bank for a Fraud Analyst to join their team in the City of London. You will be responsible for working alongside the Fraud team, utilizing investigation techniques to identify and prevent fraud on all products. The successful candidate will be responsible for the management of fraud investigations, referrals and subsequent fraud case reviews. We are seeking candidates with previous fraud experience within payments/ financial services, who are proactive and inquisitive.
Responsibilities of the Fraud Investigator to include:
- Communicating directly with customers through both inbound and outbound calls to assist with any suspected fraudulent activity.
- Proactively identifying emerging fraud trends, as well as conducting root cause analysis on confirmed fraud cases to identify gaps in the current process.
- Looking holistically at fraudulent cases, identifying commonalities to reduce numbers. Working to then improve processes and systems to assist with these developments.
- Responding promptly and professionally to fraud alerts, to expertly monitor, process and manage all alerts across a broad range of products.
- Ensure that the account/application is immediately declined or blocked when fraud is detected to minimise loss to bank.
- Processing fraudulent transactions correctly, creating case files and accurately and appropriately loading of fraud cases to databases
- Monitoring and managing fraud cases and alerts via industry fraud systems.
Requirements for the successful Fraud Investigator to include:
- Previous experience working within fraud within financial services is essential.
- Proactive and inquisitive, utilising these to investigate commonalities between fraudulent activities.
- Ability to manage a high workload under pressure, working well within the team whilst proactively contributing to the Fraud department.
- Excellent customer service skills, confident and comfortable liaising with customers in a clear and professional manner.
This vacancy is being advertised by Montpellier Resourcing Associates Limited. The services advertised by Montpellier Resourcing Associates Limited are those of an Employment Agency.