SERVICE TRANSITION ANALYST - FINTECH / PAYMENTS / FX
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| Job Type | Permanent |
| Area | All of London, UK |
| Sector | Financial ServicesFX |
| Currency | GBP |
| Start Date | |
| Job Ref | VAC-11700 |
| Job Views | 38 |
- Description
- TO £40k + BENS + BONUS
One of the fastest growing and most talked about Financial Technology firms in London are seeking to recruit a SERVICE TRANSITION ANALYST to join them on a permanent basis. Working as part of the Service Management Team, the candidate will work with the various teams supporting the transition of Client Projects and service changes that ‘go-live’ into a BAU capacity. You will also be responsible for supporting the Problem Management function.
Duties to include:
· Act as ‘gate-keeper’ for all Client Projects - provide oversight on all client solutions being accepted into BAU for support and service.
• Access and review service documentation for Ops / Service teams that are related to the services provided to each client solution.
· Assess and review training provided by projects for Service Transition; review and maintain high-quality train programmes for client support and service teams.
· Help develop the Problem management framework with a view to taking ownership of the process – chair and facilitate problem management reviews and reports.
• Identify problem trends and manage the prompt resolution of such issues through coordination and provide regular and accurate reporting on problem tickets.
· Share responsibility with the Serviced Improvement Analyst in analysing MI relating to service improvement changes.
To be considered for this role, candidates will have gained experience in a similar Service Transition / Service Management role, ideally gained within a Financial Services / FinTech environment (payments / FX preferred). Candidates will possess and ability to articulate complex technical issues into simple solutions in order to communicate with all relevant stakeholder.
This is a fantastic opportunity for an individual who wishes to develop their career in a forward-thinking and vibrant company!