Up to £45,000 per annum (depending on experience)

12 Month Fixed Term Contract

Hybrid working (4 days in the office and 1 day WFH)

We are recruiting on behalf of a leading international bank seeking a versatile Business Analyst to join their London Branch on a 12-month fixed term contract. Reporting to the Head of E-Channel Section, this is a dual role combining strategic project delivery with day-to-day operational support. You will evaluate and improve business processes and workflows while ensuring smooth daily support for internal teams and external customers, acting as a key link between the business and the IT function on department projects.

Fluent Cantonese is essential for this role

Key Responsibilities of the Business Analyst to include:

• Business Requirements: Gather, analyse and document business requirements, reviewing and improving workflows to enhance efficiency and the customer experience.
• IT & Systems Liaison: Communicate with the IT team on projects on behalf of the department, acting as the key point of contact between the business and technical teams.
• Project Delivery: Assist in project coordination and implementation, collaborating with teams across the bank to deliver and embed process improvements.
• Testing & UAT: Create test cases and carry out testing from the user perspective, performing user acceptance testing (UAT) for system and process changes.
• Documentation & Training: Prepare user guides, process documentation and training materials to support new systems, processes and ways of working.
• Operational Support: Handle hotline calls and respond to internal and external enquiries, providing daily operational and administrative support, and remaining flexible to deal with customers over the phone when a member of the team is on leave.
• Compliance & Risk: Ensure adherence to internal policies and procedures, comply with all applicable regulations, rules, codes and standards, and follow established risk control guidelines to identify, assess, report, mitigate and monitor risk.

Requirements for the successful Business Analyst to include:

• Fluent Cantonese is essential
• Good communication skills and strong Excel skills – Power BI experience is an advantage.
• Ability to create test cases and carry out testing from the user perspective.
• Able to communicate effectively with IT teams on projects on behalf of the department.
• Flexibility to support customers over the phone to provide cover when team members are on leave.
• Experience in retail banking and/or business analysis (customer service, online banking and/or card industry experience is a plus).
• Familiarity with digital banking tools (e.g. mobile apps, digital wallets) and a strong understanding of core banking processes (e.g. payments, compliance).
• Analytical mindset with problem-solving skills, and hands-on experience translating complex business requirements into Epics, User Stories and clear acceptance criteria – familiarity with JIRA is preferred.
• Comfortable working with data analysis; knowledge of basic SQL or Power BI is an advantage.
• Excellent communication skills, both verbal and written, for engaging with customers and collaborating with stakeholders.

This vacancy is being advertised by Montpellier Resourcing Associates Limited. The services advertised by Montpellier Resourcing Associates Limited are those of an Employment Agency.