Up to £50,000 per annum (depending on experience)

Hybrid working (4 days in the office and 1 day WFH)

Candidates must have fluent Cantonese language skills

We are recruiting on behalf of a leading international bank that is seeking an Assistant Manager to oversee the day-to-day running of its debit card, internet banking and mobile banking services, including customer support. This is an operational, service-focused role rather than a technology or IT support position.

Key Responsibilities of the Digital Banking Operations Assistant Manager to include:

• Oversee daily operations for debit cards, internet banking, mobile banking and other electronic banking services
• Monitor and process e-channel requests, transactions and reports, including card maintenance, limit changes, replacements and service enrolment
• Investigate and resolve customer enquiries, complaints and service issues in a timely, professional way
• Manage incidents as they arise and prioritise multiple tasks to keep services running smoothly
• Act as a key contact for external service providers, monitoring vendor performance and compliance with service level agreements
• Support the implementation of new products, system enhancements and regulatory change initiatives, including user acceptance testing
• Prepare management information and regulatory reports, and maintain accurate records and procedures
• Ensure compliance with regulatory requirements, internal policies and operational controls

Requirements for the successful Digital Banking Operations Assistant Manager to include:

• Fluent Cantonese is essential
• 1 to 3 years' experience in banking operations, card operations, e-banking operations or customer service
• Knowledge of debit card and electronic banking products, and of retail banking operations and customer servicing
• Ability to manage incidents and prioritise multiple tasks to deadlines
• Good understanding of operational controls and risk awareness
• Proficient in Microsoft Office, particularly Excel
• Strong communication and customer service skills, with attention to detail and good problem-solving ability
• Educated to degree level (Business, Finance, Banking, Information Systems or a related discipline)
• Advantageous: experience in internet, mobile or digital channel operations, knowledge of VISA operations and card disputes, and experience of user acceptance testing

This vacancy is being advertised by Montpellier Resourcing Associates Limited. The services advertised by Montpellier Resourcing Associates Limited are those of an Employment Agency.