CUSTOMER SERVICES, TEAM LEADER (ISAs)
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| Job Type | Permanent |
| Area | All of London, UK |
| Sector | Financial ServicesOtherCustomer Services |
| Salary | UP TO £35k + BENS + BONUS |
| Currency | GBP |
| Start Date | |
| Job Ref | VAC-12351 |
| Job Views | 611 |
- Description
- We are delighted to be recruiting for a newly created Customer Services role at a company that is at the forefront of technological change in the property finance industry. They require an experienced Customer Services Team Leader who will manage the 1st line operations alongside a team of Managers, Business Analysts and IT personnel. The ideal candidate will have a knowledge of lending products, focusing on administrative and telephone duties (as follows) -
- 3 years minimum overseeing a customer services team
- Experience monitoring inbound and outbound calls
- Experience with CRM systems
- Knowledge of ISA products
- Liaise with IT for full system and telephone usage
- Resolve complaints while remaining fully compliant with guidelines
- Produce performance and improvement reports
- Oversee the recording of all customer activity
- Advertise products to all customers